Frequently Asked Questions
Everything you need to know about your Fragrantika experience.
Are your fragrances 100% authentic?
Yes, every product sold on Fragrantika is guaranteed 100% authentic. We source directly from authorized distributors and the perfume houses themselves to ensure premium quality.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened perfumes?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample vials before committing to a full-size bottle.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that shipping rates and potential customs fees are calculated at checkout based on your destination.
How should I store my fragrances to ensure they last?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.